Returns and Refunds

We want you to love your purchase as much as we loved creating it 💫 But if something isn’t quite right, here’s how we can help:

🔄 Returns

You may request a return within 30 days of receiving your order.

Items must be in good, resellable condition (not heavily damaged or broken).

To start a return, email us at hello.hayleyscomet@gmail.com with your order number.

💳 Refunds

Once we receive and inspect your return, we’ll let you know and process your refund.

Refunds are issued back to your original payment method.

Please allow 5–10 business days for it to appear in your account.

🎨 Exchanges

Love it but want a different colour? We’re happy to exchange if stock is available.

Just email us at hello.hayleyscomet@gmail.com to arrange it.

🚚 Shipping Costs

Customers are responsible for return shipping unless the item arrived damaged or faulty.

If your item arrived damaged, please send us a photo within 48 hours of delivery and we’ll make it right.

🚫 Non-Returnable Items

Sale items are final sale and not eligible for returns or refunds.

Minor variations in bead colour or pattern are normal and not considered faults